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English 
Views: 0 Author: Site Editor Publish Time: 2025-12-15 Origin: Site
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Dear partner, as your source factory, we are well aware of the challenges you face - sales are just the beginning, and consulting for after-sales maintenance often takes up a lot of energy. For this purpose, we have prepared this' Stair Mat Maintenance Guide 'specifically for you and your end customers. It is not only a guide, but also a ready-made tool for you to enhance service value, reduce after-sales disputes, and increase customer loyalty.
The competitiveness of retailers is shifting from "price competition" to "service value competition". When you are able to systematically provide maintenance support to customers, the following changes will occur:
Direct reduction in after-sales costs: About 70% of quality complaints stem from improper cleaning (such as water washing causing glue to peel), rather than the product itself. Providing guidelines in advance can significantly reduce such disputes.
Extended customer lifecycle: A properly maintained stair mat can extend its lifespan by over 50%. The customer replacement cycle has been extended, but satisfaction and loyalty have significantly increased, making it easier for repeat purchases and referrals to occur.
Brand professionalism is highlighted: Sellers who provide system solutions have a clear advantage in bidding for large-scale projects such as hotels, property management, and tooling.
Please convey the following framework to your clients, as it is the cornerstone of maintenance.
Goal: Prevent dirt accumulation, this is the simplest and most effective investment.
Essential action: Place high-quality mud scraper pads at the entrance of the stairs.
Key tool: It is recommended that customers use a vacuum cleaner with a hard brush head to clean along the fluff direction, with a focus on cleaning the edges and facades of the steps.
Immediate response: Any spilled liquid should be immediately pressed and dried with a white cloth from the outside to the inside, do not wipe.
Goal: Restore appearance and prolong product youthfulness.
Preferred method: dry soaking cleaning method. This is the safest and most professional commercial cleaning method for adhesive backing. The cleaner will generate foam, absorb the dirt, dry it, and then use a vacuum cleaner to remove it.
The factory solemnly warns: it is strictly prohibited to use steam cleaning machines or rinse with a large amount of water. This is the main cause of adhesive detachment and substrate mold. Moisture is the "number one killer" of stair mats.
Attached is the "Urgent Check Form" that can be directly forwarded to customers:
| Stain type | Correct handling steps | Prohibited matters |
| Coffee/Tea/Red Wine | 1. Absorb the liquid 2. Gently pat with cold water (a little white vinegar can be added) 3. Use oxygen-containing bleach for treatment (conduct small-scale testing first) | Using hot water (which can fix pigments) |
| Oil stains (lipstick, butter) | 1. Scrape off excess parts 2. Use carpet specific degreaser or dry cleaning solvent for spot coating | Rub extensively with regular detergent |
| chewing gum | After cooling and hardening with ice cubes, carefully scrape off |
As your solid backing, we provide the following support to help you build service advantages
Factory direct sales: We can design and produce new styles of carpets according to your ideas, and provide free samples
Service support: Our professional sales team can help you solve problems at any time.
Technical Support: In case of any complex after-sales issues, our technical team is always ready to provide you with professional analysis and solutions.
Value added product portfolio: We can provide or recommend scraper pads, specialized cleaning agents, etc. for you to create a solution package.
In today's market, what is sold is no longer products, but a "product+positive user experience with certainty". This maintenance plan is the key tool we have forged for you to enhance the customer experience.
Please consider this as an extension of our collaboration. Let's empower end customers together, reduce future troubles, so that you can more confidently explore the market and win more orders.
